Refund & Cancellation Policy

Effective Date: February 2, 2026

At Buyer Nexus ("we", "our", or "us"), we are committed to providing high-quality SaaS services to our customers. This Refund and Cancellation Policy outlines the terms and conditions under which refunds may be issued and cancellations may be processed for our services, products, and credits.

Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

  • Cancellations will only be considered if the request is made within 30 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
  • Buyer Nexus does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
  • In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 30 days of receipt of products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 30 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

Refund Processing: In case of any refunds approved by Buyer Nexus, it will take 3 days for the refund to be processed to you.

SaaS Services Refund Policy

1. Credit Purchases (WhatsApp & SMS Credits)

If you have purchased messaging credits (WhatsApp messages, SMS credits, or any other communication credits) and wish to request a refund:

  • Unused Credits: You are eligible for a full refund of the remaining unused credit balance.
  • Processing Time: Refunds for unused credits will be processed within 3 working days from the date of your refund request.
  • Used Credits: Credits that have already been consumed for sending messages are non-refundable.
  • Refund Amount: The refund amount will be calculated based on the remaining unused credits at the time of your request.

2. Yearly Subscription Plans

For customers who have purchased an annual (yearly) subscription plan:

  • Pro-Rated Refund: If you cancel your yearly subscription before the end of the subscription period, you are eligible for a pro-rated refund of the remaining months.
  • Calculation: The refund amount will be calculated based on the number of full months remaining in your subscription period from the date of cancellation.
  • Processing Time: Subscription refunds will be processed within 5-7 working days from the date of your refund request.
  • Partial Months: Partial months are not eligible for refund. Only complete unused months will be refunded.

3. Monthly Subscription Plans

For monthly subscription plans:

  • Monthly subscriptions are billed on a recurring basis and are non-refundable once the billing cycle has begun.
  • You may cancel your subscription at any time, and the cancellation will take effect at the end of the current billing period.
  • No refunds will be provided for partial months of service.

4. How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to [email protected] with the subject line "Refund Request".
  • Include your registered email address, account details, and the reason for your refund request.
  • Provide any relevant transaction IDs or invoice numbers.
  • Our support team will review your request and respond within 24-48 hours.

5. Refund Method

  • Refunds will be credited back to the original payment method used for the purchase.
  • Bank processing times may vary depending on your financial institution.
  • Any applicable payment gateway fees or transaction charges may be deducted from the refund amount.

6. Non-Refundable Items

The following are not eligible for refunds:

  • Credits or messages that have already been used or consumed.
  • Setup fees, onboarding fees, or any one-time service charges.
  • Custom development or integration services.
  • Services terminated due to violation of our Terms of Service.

7. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. If you believe you have a special circumstance that warrants consideration, please contact our support team with details of your situation.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Email: [email protected]