Refund Policy

1. Monthly plans

Monthly subscriptions are not refundable, because each month is already billed at the lowest period we offer. You can cancel at any time. After you cancel:

• You keep full access until the end of the month you have already paid for.
• You will not be charged for the next month.
• Any auto-pay (UPI Autopay, card or e-mandate) is stopped, so no further amount is deducted.

2. Yearly plans

If you cancel a yearly subscription, we refund the amount for the remaining unused months. Months already used are not refunded.

• The monthly value of your plan is the amount you actually paid for the year, divided by 12.
• The month in which you ask to cancel counts as a used month, even if only part of it has passed. You keep access for the rest of that month.
• Every full month after that is refunded.

3. Software development and customisation work

Along with our subscriptions, we also build custom software for businesses, such as mobile apps, web apps, websites, integrations, and setup or customisation of Buyer Nexus for your team. This work is made specifically for you and takes our developers' time from the first day, so it cannot be resold or reused. For that reason:

• Payments for development, setup, onboarding or customisation are not refundable once the work has started, including any part of the project that has already been developed or delivered.
• Before any work starts, we share the scope, price and timeline in writing, so you know exactly what you are paying for.
• If you cancel before we start the work, we refund the advance in full.
• If what we deliver does not match the scope we agreed in writing, tell us and we will fix it at no extra cost.
• For larger projects, payments are linked to milestones, so you only pay for work as it is completed.

4. What is not refundable

• Months already used on any plan.
• WhatsApp conversation or messaging charges passed on from Meta, and any wallet or message credits that have already been used. These are paid to Meta on your behalf and cannot be recovered.
• Software development, app or web app development, setup, onboarding and customisation fees once the work has started, as explained in section 3.

5. Duplicate or failed payments

If you are charged twice for the same period, or money is deducted but the payment fails, we refund the full extra or failed amount. You do not need to wait for a billing cycle to end.

6. How to request a refund

Email [email protected] from your registered email address with the subject "Refund Request". Please include:

• Your business name
• Your registered phone number
• The payment reference ID

We will confirm the refund amount within 2 working days.

7. Refund timeline

Approved refunds go back to the original payment method (UPI, card, net banking or wallet) within 5–7 working days. Your bank may take a few more days to show it in your account. If you have not received it after that, write to us and we will share the transaction reference so your bank can trace it.

8. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated. Changes apply to payments made after the update, not to payments you have already made.